To serve you better, we've assembled a list of our residents' most frequently asked questions. If you don't find your answer here, feel free to contact us.
Frequently Asked Questions
How long does it take to get a library card?
The librarian will be able to supply you with a new library card the same day you apply.
Does the Library have
We do offer "story time" for younger children! Call the library if the current schedule is not posted.
What hours is City Hall open?
City Hall is open Monday through Friday, 8:00 AM - Noon; 1:00 PM to 4:00 PM.
May I burn trash and leaves inside the city limits?
No, not at the current time due to dry conditions in our county. Please contact city hall if you have any questions.
When are the garbage collection days for my street?
Please refer to the monthly schedule. Remember, observed holidays will alter the normal routine.
How could I have used this much water?
You may not have - the numbers on your meter may have been transposed or hard to read. You could possibly have a leaky toilet or faucet that's difficult to detect. Just call the office and we'll work with you to solve the problem.
My bill is past due can I get an extension?
Please contact our office.
What do I do if I am experiencing low pressure?
Check your meter and the surrounding area for possible leaks. Next, call our office and report low pressure for your area.
Why do I have a previous balance when I know I sent in my payment?
We may have received it during processing of new bill or we may not have received it at all. Call our office and we will help you solve the problem.
Why is my water discolored?
A repair could have been completed recently allowing air to enter the line, causing the milky look.
If I am past due, when will I be disconnected?
If you owe two (2) months, and your bill is not paid in full by the 20th of the month, you will be disconnected and charged a $30.00 reconnect fee. If disconnected, TOTAL bill owed plus reconnect fee will need to be paid prior to re-connection. Pursuant Amendment #2019-0513, Ordinance 1988-2
New Resident Resources
How do I sign up to receive Alerts and News & Notices?
Simply click the "Sign Up for Alerts" button located ……fill out the brief form with your preferred contact information and click submit
Where do I go to vote?
All City elections are conducted by the Town of Elton please visit the elections page for locations and upcoming election information.