FAQ
To serve you better, we've assembled a list of our residents' most frequently asked questions. If you don't find your answer here, feel free to contact us.
Frequently Asked Questions
Library
How long does it take to get a library card?
The librarian will be able to supply you with a new library card the same day you apply.
Does the Library have
We do offer "story time" for younger children! Call the library if the current schedule is not posted.
City Hall
What hours is City Hall open?
City Hall is open Monday through Friday, 8:00 AM - 4:30pm
Friday 8-12noon
Ordinances
May I burn trash and leaves inside the city limits?
No, not at the current time due to dry conditions in our county. Please contact city hall if you have any questions.
Water Utilities
How could I have used this much water?
You may not have - the numbers on your meter may have been transposed or hard to read. You could possibly have a leaky toilet or faucet that's difficult to detect. Just call the office and we'll work with you to solve the problem.
My bill is past due can I get an extension?
Please contact our office.
What do I do if I am experiencing low pressure?
Check your meter and the surrounding area for possible leaks. Next, call our office and report low pressure for your area.
Why do I have a previous balance when I know I sent in my payment?
We may have received it during processing of new bill or we may not have received it at all. Call our office and we will help you solve the problem.
Why is my water discolored?
A repair could have been completed recently allowing air to enter the line, causing the milky look.
If I am past due, when will I be disconnected?
All bills are to be paid monthly. Bills are generated on the last day of each month. They are uploaded to the Town Municipal site, which has an online option for payment. Of course, you may still pay your bill at City Hall or leave it in the drop box. WE NO LONGER ACCEPT CASH...checks or money orders OR Credit/Debit Cards only!
If you have trouble paying your bill, please feel free to call City Hall and speak with someone.
Disconnects emails go out on the 25th of each month. Water is DISCONNECTED on the 26th of each month.
Currently there is a $50.00 reconnection fee. If disconnected, the TOTAL BILL PLUS the RECONNECTION FEE will need to be paid PRIOR to re-connection.
New Resident Resources
How do I sign up to receive Alerts and News & Notices?
Simply click the "Sign Up for Alerts" button located ……fill out the brief form with your preferred contact information and click submit
Where do I go to vote?
All City elections are conducted by the Town of Elton please visit the elections page for locations and upcoming election information.