At the Town of Elton, we are committed to providing safe, high quality water services to our community, while maintaining a standard of excellence in customer service and environmental conservation. Feel free to call our office if you have any questions or need assistance with any matters related to the water we provide!
Frequently Asked Questions
How could I have used this much water?
You may not have - the numbers on your meter may have been transposed or hard to read. You could possibly have a leaky toilet or faucet that's difficult to detect. Just call the office and we'll work with you to solve the problem.
My bill is past due can I get an extension?
Please contact our office.
What do I do if I am experiencing low pressure?
Check your meter and the surrounding area for possible leaks. Next, call our office and report low pressure for your area.
Why do I have a previous balance when I know I sent in my payment?
We may have received it during processing of new bill or we may not have received it at all. Call our office and we will help you solve the problem.
Why is my water discolored?
A repair could have been completed recently allowing air to enter the line, causing the milky look.
If I am past due, when will I be disconnected?
If you owe two (2) months, and your bill is not paid in full by the 20th of the month, you will be disconnected and charged a $30.00 reconnect fee. If disconnected, TOTAL bill owed plus reconnect fee will need to be paid prior to re-connection. Pursuant Amendment #2019-0513, Ordinance 1988-2